Refund policy

Returns & Refund (UAE)

• Change of mind: returns accepted within 14 days of delivery. Items must be new, unwashed, unworn, with tags and original closed packaging. 
  

• Defective / not as described: we will repair, replace, or refund. Contact us within  24 hours of delivery with photos.

• Exclusions: personalised items, hygiene-sensitive babywear (bodysuits/underwear) once opened or tried on, sale “final”.

• How to return: email contact@oceakids.com with your order number to receive a return label/steps.

• FEES:

• For change-of-mind returns, return shipping is covered but several abusive return will be deducted from refund amount. 

• For defective/incorrect items, we cover the cost.

• Exchanges: subject to stock availability; otherwise we issue a refund, free of cost. .

• Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
• Notification of the refund process will be sent to the client as soon as the payment is validated.